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1224-Information Systems-2425_S2
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Courses
2024/25-Bachelors
2Sem
1224-2425_S2
Topic 3: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
CUSTOMER RELATIONSHIP MANAGEMENT HEADS TO THE CLOUD
CUSTOMER RELATIONSHIP MANAGEMENT HEADS TO THE CLOUD
CUSTOMER RELATIONSHIP MANAGEMENT HEADS TO THE CLOUD
Click
Laudon_13e_IS2_ch09.pdf
link to view the file.
◄ IS-CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time
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Spring 2024/25 Syllabus
Syllabus Presentation
News forum
How to Analyze a Case Study
Project Guidelines
Groups
Final Project Delivery - Report and Slides
Topic and Case Presentation Dates
Topic Presentation and Case Delivery
Case 1 - Changes in the Financial Industry - Adyen and Fintech
Case 2 - Is Social Business Good Business?
Case 3 - The Coronavirus Pandemic Disrupts Supply Chains Around the World
Case 4 - Offline, Online, and Back: The Evolution of the UK Grocery Market
Case 5 - Facebook Privacy: Your Life for Sale
Case 6 - Bulgaria: A Whole Nation Hacked
Case 7 - An iDEAL Solution to the Single Online EU Market
Case 8 - BigData in the Asia-Pacific - Takes on the COVID-19 Pandemic
Topic 1: IS in Global Business Today Discussion Forum
T-Lecture 1
IS-Digital Transformation on Healthcare at Singapore's Jurong Health Services
IS (OPTIONAL)-Will the Conoravirus Pandemic Make Working from Home the New
Tesco
Rugby Football Union tries Big Data
How Much does IT Matter?
The Rise of Mobile Platform: M-commerce
What ‘digital’ really means
IT AAS
Video: Facebook Data Center
Video: Google Data Center Efficiency Best Practices: Power Efficiency
Video: Dell Titon Cooling Unveiled
Video: UPS Package Flow Technology—DIAD
Video: UPS’s Next-Generation Mobile Devices Are Here
Video: UPS Tour—That’s UPS
Topic 2: Global E-business and Collaboration
T-Lecture 2
IS-Higher Education Redefined - Virtual Education at Ahlia University
IS (OPTIONAL)-The City of Mississauga Goes Digital
Video: Vision X Lighting’s Bright Future with SAP Business One
Video: SAP Business One in 60 Seconds
Video: CEMEX - Becoming a social business
Video: US Foodservice Grows Market with Oracle CRM on Demand
Topic 3: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
T-Lecture 3
IS-CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time
Video1a): What is Workday: Enterprise Software as a Service (SaaS)
Video1b): Workday: Solutions for iPad
Video2: Evolution Homecare Manages Patients with Microsoft Dynamics CRM
Maersk Line: Using the Internet of Things, Data, and Analytics to Change Their Culture and Strength
Topic 4: Achieving Competitive Advantage with Information Systems
T-Lecture 4
IS-Singapore as a Smart Nation
IS (OPTIONAL)-Shipping Wars
Video: Geomapping
Video: Materials Handling
Video: GE Becomes a Digital Firm: The Emerging Industrial Internet
Video: NBA: Competing on Global Delivery With Akamai OS Streaming
Topic 5: Ethical and Social Issues in Information Systems
T-Lecture 5
IS-The Boeing 737 MAX Crashes - What Happened and Why?
IS (OPTIONAL)-Do Smartphones Harm Children? - Maybe, Maybe Not
Monitoring in The Workplace
Video: The FCC’s new net neutrality rules, explained in 172 seconds
Video: CNET News—What the FCC Net neutrality rules will mean for Internet users
Are We Relying Too Much on Computers to Think for Us?
Video: Setting Facebook privacy controls
IS Video: Google, Privacy and What It Means For You
T-Lecture 6
Topic 6: Securing Information Systems
IS-LIFE ON THE GRID: IPHONE BECOMES ITRACK
Video: Facebook Privacy
Sony: The World's Largest Data Breach?
Sarbanes Oxley Act
Management Challenges of Security and Control
General and Application Controls
Topic 7: E-Commerce: Digital Markets, Digital Goods
T-Lecture 7
Social Commerce Creates New Customer Relationships
Topic 8: Enhancing Decision Making
T-Lecture 8
Video3: Data Mining
Video1a): What is Workday: Enterprise Software as a Service (SaaS) ►
1224-2425_S2
General
Practical Session Cases
Topic 1: IS in Global Business Today
Topic 2: Global E-business and Collaboration
Topic 3: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Topic 4: Information Systems, Organizations, and Strategy
Topic 5: Ethical and Social Issues in Information Systems
Topic 6: Securing Information Systems
Topic 7: E-Commerce: Digital Markets, Digital Goods
Topic 8: DB, BI and Managing Knowledge
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