ING Bank: Facing Digital Disruption

Questions for this case:

1. How has the digital disruption revolutionized the banking sector?

2. What are the advantages and disadvantages of new digital technologies for banks?

3. What are ING's current strengths and weaknesses? What opportunities and threats is the bank facing?

4. What should ING do to respond to and take advantage of the radical changes that will likely further disrupt the banking sector in the future? Which specific initiatives should Hamers prioritize in relation to the investment of €800  million that he recently revealed to investors?

5. How will the digital disruption affect ING's further internationalization?