Course: 1224-Information Systems-2425_S2, Section: Topic 3: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Main course page

General

Welcome to the Information Systems Course Spring 2024/25.

Please review the course syllabus in detail. The agenda is subject to change, and announcements will be made through this Moodle page. Please check this site regularly for updates.

Lecture slides will be posted before or immediately after each class. There will be questions posted to discuss.

Graded Exercises and final assignments will be uploaded using Moodle as well.
- Spring 2024/25 Syllabus File
- Syllabus Presentation File
- News forum
- How to Analyze a Case Study File
- Project
- Project Guidelines File
  Dear Students,
  Attached are the project guidelines. Please review them carefully and follow them accordingly.
  Feel free to bring any questions to class.
  Best,
  Márcio
- Groups File
  Please find attached the groups distribution.
- Final Project Delivery - Report and Slides Assignment
  Here you can deliver the final project presentation report and slides files. Please submit in PDF. The deadline is Friday, 16th of May 11:59pm.
- Topic and Case Presentation
- Topic and Case Presentation Dates File
- Topic Presentation and Case Delivery Assignment
  Here you can deliver the Topic Presentation and Case. The deadline is one week after the presentation in class. Please upload the file in PDF format and name it Group Number - Topic number - Topic Name.

Topic 3: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Classes: Feb 24

Lecture Activities: During this chapter we'll discuss Enterprise Applications, focusing on Enterprise Systems, Supply Chain Management Systems and Customer Relationship Management Systems. We will be able to discuss:
1. How do enterprise systems help businesses achieve operational excellence?
2. How do supply chain management systems coordinate planning, production, and logistics with suppliers?
3. How do customer relationship management systems help firms achieve customer intimacy?
4. What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies?
Readings:
- Laudon: Chapter 9

Calendar

◄ | June 2025 | ►
Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
No events, Sunday, 1 June	No events, Monday, 2 June	No events, Tuesday, 3 June	No events, Wednesday, 4 June	No events, Thursday, 5 June	No events, Friday, 6 June	No events, Saturday, 7 June 7
No events, Sunday, 8 June	No events, Monday, 9 June	No events, Tuesday, 10 June	No events, Wednesday, 11 June	No events, Thursday, 12 June	No events, Friday, 13 June	No events, Saturday, 14 June
No events, Sunday, 15 June	No events, Monday, 16 June	No events, Tuesday, 17 June	No events, Wednesday, 18 June	No events, Thursday, 19 June	No events, Friday, 20 June	No events, Saturday, 21 June
No events, Sunday, 22 June	No events, Monday, 23 June	No events, Tuesday, 24 June	No events, Wednesday, 25 June	No events, Thursday, 26 June	No events, Friday, 27 June	No events, Saturday, 28 June
No events, Sunday, 29 June	No events, Monday, 30 June